- Return Policy
Your satisfaction is our top priority when it comes to your new purchase. If, for any reason, you are not entirely satisfied with a product, notify us by using the ‘request a return’ form. Our dedicated team will assist you with all the essential details to kickstart the return process. As is customary with most return policies, we can exclusively accept returned items that are still in their original packaging and remain in a condition same to new within (3) days of delivery.Processing Fee for High-Value Orders: For orders over $1000, a processing fee of up to 6% may apply. This fee is determined by the vendor or financial institution based on the payment method used and covers transaction and administrative costs.
- Return Addresses
Please use the ‘request a return’ form to initiate the return process. Once initiated, the return address will be:
2638 Yates Ave Commerce, Los Angeles, California 90040.
- Return Rules
Products displaying any signs of scratches, stains, damage, or modifications cannot be accepted for return. All Final Sale items are non-refundable. It is important to bear in mind that Standard Shipping and White Glove Shipping charges from the initial order cannot be refunded once these services have been provided by the carrier. Additionally, the customer will be responsible for covering the shipping cost associated with their return.
- Requirements for Processing Returns
- Inspect the item upon delivery. If you anticipate storing your items for an extended period, please inspect the product before placing it in storage, as the (3) day claims window still applies.
- If you notice damage, accept delivery, and sign off with the carrier as “damaged upon arrival.”
- Take photographs of the damaged item and packaging.
To file a claim, please email support@asharysdesign.com and include your order number along with pictures of the damaged items. Claims received more than (3) calendar days after delivery will not be accepted.
Non-Damage Returns (Customer Remorse): Returns for reasons other than damages (e.g., customer remorse) must follow the same process, keeping in mind that:
- The (3) calendar day window still applies.
- The return shipping label will be the customer’s responsibility unless an exception is granted by Customer Service.
- For orders over $1000, a processing fee of 6% will be applied to the refund amount.
We will respond by sending a replacement, offering a blemish discount, or providing local repair reimbursement, depending on the situation.
Final Sale Items: Items marked as Final Sale are non-refundable and cannot be exchanged, as they are sold in their current condition.