1) Return Policy
Your satisfaction is our top priority when it comes to your new purchase. If, for any reason, you are not entirely satisfied with a product, notify us by using the ‘request a return’ form, available here. Our dedicated team will assist you with all the essential details to kickstart the return process. As is customary with most return policies, we can exclusively accept returned items that are still in their original packaging and remain in a condition same to new.
2) Return Addresses
Please use the ‘request a return’ form to initiate the return process. Once initiated, return address will be 2638 Yates Ave Commerce, Los Angeles, California 90040.
3) Return Rules
Products displaying any signs of scratches, stains, damage, or modifications cannot be accepted for return. All Final Sale items are non-refundable. It is important to bear in mind that Standard Shipping and White Glove Shipping charges from the initial order cannot be refunded once these services have been provided by the carrier. Additionally, the customer will be responsible for covering the shipping cost associated with their return.
4) Requirements for Processing Returns
We stand firmly by the quality of our products, but in rare cases, damage and defects can occur. Inspect the item upon delivery. If you anticipate storing your items for an extended period, please inspect the product before placing it in storage, as the (3) day claims window still applies.
If you notice damage, accept delivery, and sign off with the carrier as “damaged upon arrival.”
Take photographs of the damaged item and packaging.
If an item or part is structurally damaged and unusable, refuse delivery of the damaged item or part only.
Do not refuse undamaged items or parts; you will be responsible for all redelivery costs, including storage fees.
To file a claim, please email “[email protected]” and include your order number along with pictures of the damaged items. Claims received more than (3) calendar days after delivery will not be accepted, and photographs must be clear and attached to your claim within (3) calendar days.
For returns for other reasons apart from damages (customer remorse), please follow the same process as above and keep in mind the (3) calendar day window still applies and the return shipping label will be the customers responsibility (unless provided an exception from our Customer Service). Please reach out to us and we will be happy to assist.
We will respond by sending a replacement via Standard Shipping, offering a blemish discount, or providing local repair reimbursement, depending on the situation. In cases of replacement, structurally damaged and unusable items will be fully replaced with in-stock items whenever possible, while items with aesthetic blemishes may be subject to custom order replacement.
Customers may be responsible for labor and/or shipping of parts as needed. Please note that Ashary’s Design furniture is intended for indoor use unless explicitly specified, and we will not cover costs for items damaged or deemed defective due to customer negligence. If you do not accept any of our proposed solutions, you will be responsible for safely returning the item(s) under our return policy. If all resolution attempts fail, Ashary’s Design reserves the right to cancel and refund the damaged or defective item in full, less all associated shipping charges.
Finally, please be aware that all items marked as Final Sale are non-refundable and cannot be exchanged, as they are sold in their current condition. These items are covered by Ashary’s Design Warranty for 90 calendar days, and no exceptions will be made for Final Sale items.