Where Can I Locate My Order?

After successfully placing your order, you will promptly receive a confirmation email that includes an approximate order lead time. Once your order has been prepared for shipment, you will receive a notification email detailing the carrier’s tracking information, along with an estimated delivery timeframe. The carrier will contact you to arrange the delivery, typically via phone or email, except in the case of small parcel carriers like UPS. If you haven’t received our emails, please consider checking your spam or promotions folder for these notifications.

Do You Provide Financing Options?

Indeed, we are delighted to offer financing options with consumer-friendly terms that allow you to divide your purchases into manageable monthly installments. To take advantage of this option, during the checkout process, eligible US customers can select the Klarna option.
It’s important to note that all financing terms and conditions are exclusively established between the consumer and the financing provider.

Is It Possible to Refund to a Different Credit/Debit Card?

Unfortunately, we are unable to facilitate refunds to a different credit or debit card. If the original method of payment is no longer accessible, we will instead provide store credit equivalent to the refund amount.

What is your return policy?

Please visit our Returns, Refunds & Claims page here for full details on our Return Policy.

How do I cancel an order?

Please visit our Returns, Refunds & Claims page here for full details.

How Will My Items Be Delivered?

If you have opted for Standard Shipping, your delivery will encompass a scheduled delivery appointment and a threshold delivery, which entails placing your items in the first dry area, such as a garage or the lobby/service area of a high-rise building. Smaller items may be dispatched via FedEx, UPS, or a similar small parcel carrier. Please note that all shipments will require a signature upon delivery. In such cases, it becomes the customer’s responsibility to transport the item(s) from the curb to the desired location indoors.

Alternatively, if you have chosen White Glove Shipping, the delivery service will include a scheduled delivery appointment, inside delivery to the room of your choice, assistance with navigating up to 1 flight of stairs, assembly of the furniture, and removal of the bulky packaging materials. Please keep in mind that if you intend to initiate a return, the item(s) must be in their original packaging. Therefore, if you are contemplating a return, kindly request the delivery team to leave the original boxes on-site for your convenience. Additional flights of stairs may be accommodated, but there might be a nominal additional fee per extra flight.

During the checkout process of your order, you have the option to include any specific delivery instructions or special requests, ensuring that your delivery experience aligns with your preferences.

What Are the Shipping Costs?

To ascertain the shipping costs to your specific location, you can input your zip or postal code during the checkout process. It’s important to note that shipping prices are calculated based on the website prices before any discounts, coupon codes, or vouchers are applied.
Additionally, please be aware that there might be additional shipping fees in cases where the zip or postal codes are categorized as isolated or rural by our third-party carriers. For comprehensive information regarding our Shipping Charges, we encourage you to visit our Policy.

I am an interior designer, can we collaborate?

We’re excited to connect with you! Please explore our Contact page to discover further details on how to establish a reach out to us.

How do I contact a representative?

Please email us at [email protected]

Can I customize my order?

Specific products are available for customization? Option will be available while selecting for purchase.